1. I think the word here is “Authentic”
   I was reading a corporate blog yesterday and my thought the entire time was is this really sincere?
   Can I trust this blog? It just seems like a product of the PR machine.
   Readers at a gut level will see through it.
   I think blogs are important in the corporate world, but I also think the filters within the corporate stucture of many companies will doom them to failure. Or at least derail them from their original intention.
   Rosh

2. I wonder how many people realize that this is a corporate Blog?

3. Mitch,
   Good question.
   I’m sure most don’t think about it because… back to that word…. It’s “authentic”.
   Rosh

4. Yes … authenticity … “the ones that understand the new two-way dialogue…� and, understanding the platform you’re working with, and all that goes with it. It’s sometimes frustrating to see companies working with 2.0 platforms with a traditional/old-fashioned “push� sensibility. For some consumers, is “blog� the new 4-letter word? Perhaps. And, yes, perhaps there are companies that want to get on the blog bandwagon, yet treat it as a one-way/push vehicle. But if a company’s corporate culture/organization doesn’t first and foremost really care about their consumers nor care about making true meaning and a true difference (and thereby, hopefully, revenue), a blog isn’t going to fill the gap.

5. I wonder how many people realize that this is a corporate Blog?
   I think that’s part of the problem. Most corporate blogs don’t have an individual identity. They have a corporate identity.
   In my experience, people relate to people. They don’t relate to organizations.
   I bet people don’t realize this is a corporate blog because it has your personal voice. It reads happy when you’re feeling happy. It reads angry when you’re feeling angry.
   Corporations aren’t happy or angry. They are very insensate. It’s hard for people to relate to insensate objects. (So hard, in fact, that they’re prone to give the object anthropomorphic qualities, such as mood or dispositions, just to make it feel more human.)
   It would be an interesting experiment to measure three factors: (1) the trust the reader has in the institution’s blog, (2) the engagement they have with the institution’s brand, and (3) the personal connection the reader has with the blog’s authors.
   I would hypothesize that these three factors would turn out highly correlated.
   What do you think?
   Jared

6. Hi Mitch,
   I don’t think it’s all that complicated. You said it already, companies just have to stop making their blogs about themselves and how they are god’s gift to industry.
   They need to give people a valid reason to talk about them. Chest thumping won’t foster any conversation or build community.
   The other reason in my mind is that companies can’t be bothered changing the way they talk to their customers/prospects/community. Same old, same old one-way conversation.
   -Kyle

7. I was going to say “make it like yours” and then I see you and everyone else has made the point: authenticity, sense of a real person and their character, feelings.
   To that I would add: passion, enthusiasm. Those, and the emotions behind them, need to shine through.
   Also important is to connect to why people use the product or service. Example is the Rubbermaid blog has an interview with a personal organizer. Good link to the product.

8. In addition to all of the great comments made above, I think that blogs can become more trusted by encouraging and engaging customers and prospects in conversations.
   These conversations demonstrate to readers that their voice matters and that the company cares. Blogging can give you the opportunity to engage with your biggest advocates (often unknown), and learn from those who take issue with you.
   I feel that blog posts should also add value to your product or service (help people get more out of your relationship with them). Don’t ask for more; give them more reasons to be happy with your offering.

9. Some companies will have to continue relying on old push marketing techniques because they are by nature, not the sort of company that people will want to advocate for or follow… they lack the credibility or authentic nature necessary for blogging to work for them.
   i have worked with some very large companies in the past – one of them an auto manufacturer in trouble now – there are often innate problems with the product or corporate culture that a blog won’t change.
   So here is a dilemma – as a consultant – if someone wants to hire you to set up a social media and blog strategy for them and you don’t think their product hits a mark that people will feel is worth talking about or following… what then? – has that ever happened to any of you folks?

10. You know, Mitch, the difference between your blog – the Twist Image blog – and some of the corporate blogs recommended by The Blog Council is that you talk about a focused theme, about subjects related to online marketing (i hate the term digital marketing).
    I mean, what’s the point of talking about… everything, from social networking, to productivity, tabloid-like news and so on?
    I think that corporate blogging is truly useful if you do niche marketing, because that way you can really connect to your customers who also form a relatively uniform group. If you do mass marketing, your blog can be merely informative, trying to be relevant to as many people as you can. That’s pretty hard, isn’t it?

11. Great post, Mitch.
    In response to Suzanne Little’s question, if a client asks the question about social media strategy, you should let them know it’s not a fire and forget solution.
    Let’s take blogs for example.
    Running a blog is much like parenting. It’s a full time job. You need to generate engaging content that won’t be found anywhere else on your site. Replicating your mission statement once a week won’t cut it.
    Also, as a company you’re going to have to put up with people who will call you out on some of your statements. If you’re not up to the discussion that the blog will generate, don’t bother. And censoring the commentary will just force them to go elsewhere to rant about you.
    If you’re not comfortable with any of this, steer clear of blogs. You’ll be doing your brand more harm than good.
    And yes, the same is true for podcasts. (http://tr.im/250u)

12. We put so much emphasis on how ‘cheap’ blogging is (vs print ads, for example) that we’ve undersold this tactic. Companies cling to this and then don’t understand why they should allot budget for analytics and ongoing strategy. They think they can dump the same content they send out in their corporate newsletters etc into the blog and be done with it. This lazy approach doesn’t engage users in genuine dialogue. As well, since they’re used to one shot deals, rather than long term investments, many companies don’t have the patience to carry a blog through over the long term. There’s a reason the public doesn’t trust corporations. Big business needs to invest in some trust building and that takes time and energy.

13. I was not surprised by the untrustworthiness of corporate blogs post by Josh.
    But I am really surprised that they are less trustworthy than company emails, direct mail, and online classifieds !
    Why do you think that is?

14. Good post, thanks.
    What are a few tried and true methods to ensure your corporate blog does not become a one-way advertorial?
    I liked the point about humaizing your corporate blog. It should be about the people who make up the corporation, not the logo.
    One challenge is that because we’re forced to write what we know (our industry) we need to work extra hard to make others willing participants in the discussion.

15. A blog page littered with ads, links and/or professional photographs probably won’t even be read. It looks too much like a press release. Let the press do that to their blogs.
    A clean, slightly unprofessional look (and read) is much more human and inviting.

16. I think the survey was inconclusive. There is a big difference between the average consumer and someone who needs to read tech blogs even those sponsored by companies.
    To base how a small portion should act in the future based off the whole is rediculious.

17. What do you think companies need to do to get their Blogs to be more trusted?
    Listen and add value.

18. I don’t think this has anything to do with “company blogs”. Mitch said in his post, “people don’t trust the blogs because they don’t trust the corporations.” Blogs are merely tools for delivering messages. The initiators of the messages and the messages themselves are the ones that are not trustworthy.
    Google has a blog that I read often, so does Zappos, and I trust them. Nothing to do with the blogs, everything to do with the people.
    Corporations keep ignoring the fact the trust takes years of hard work to build. They think that by changing the methods of advertisements will make them more trustworthy. Unfortunately, it’s never about what’s said, it almost always is about who is saying it.
    We, the consumers, are not stupid.

19. This might’ve been covered before, but what about Twitter for companies? The customer-corporation dynamics will be about the same as a blog. Maybe even more volatile.

20. What is least sincere than a blogger trying to push an affiliate program? lol

21. Late to the party, but here’s a different take on the report, from a media strategist’s perspective:
    http://agitationist.com/corporate-blogs-arent-trusted-forrester-research

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