What have we become?
Whether we’re looking at last month’s cover of Fast Company magazine (where Baratunde Thurston is pleading with us to #unplug) or checking out what Arianna Huffington is doing with GPS For The Soul and beyond, we all feel trapped in a hyper-connected business world where we’re but a short grasp away from emails, text messages, tweets, status updates, newsfeeds, pings and more. We’re shackled to the work that we do – seven days a week and twenty-four hours a day. Many struggle with this sense of constant connectivity combined with our smartphone devices, while others have turned this social habit into a business unto itself (check out Tim Ferriss‘ bestselling opus, The 4-Hour Workweek or The $100 Startup by Chris Guillebeau). The notion of work-life balance is constantly being debated in a world where the work that we do has become a more integral component of how we see ourselves, how we define our own happiness, and as we think more about the legacy that we will leave behind (instead of our next performance review). With this new found awakening, where work isn’t the life of Dilbert, but rather the life that we were meant to lead, we’re all still faced with some realities: a struggling economy, major metropolitan cities filing for bankruptcy, more social and medical issues amongst our global cities than we can comprehend, unemployment and a world where big business just keeps getting bigger (look at the recent merger of advertising network giants Publicis and Omnicom).
Thick is the skin.
While the philosophy of why we work continues to evolve and modernize, it still fees like we hold on to the dogma of what business is supposed to be. You’ll still hear sentiments in boardrooms around the world like, "it’s nothing personal… it’s just business," or "you have to have a thick skin." You don’t have to search high and low for stories of whistleblowers, class action suits, employee theft and more. It’s like we remove the humanity from ourselves to endure this kind of physical pain and psychological torture throughout the day as a way to earn compensation. It’s a paradox. It’s an enigma. It’s an enigma, wrapped in a paradox… wrapped in bacon ( as Homer Simpson, might say). Why do we all agree to this social contract?
Thin skin. Taking it personally.
Famed business and leadership thinker, Tom Peters (author of In Search Of Excellence, Re-Imagine! and countless other worthwhile bestselling business reads), tweeted out a quote from George Saunders’ graduation remarks to a group of students at Syracuse University: "What I regret most in my life are failures of kindness." Is that a line that you can relate to? I’m skeptical that there aren’t many business leaders, mid-level managers or entry-level employees who would not agree in the power of kindness. We live in a world where you’ll pay it forward by buying a cup of coffee for the car behind you in line at the donut shop drive-through on your morning commute, but ten minutes later you are conducting in business what would be socially comparable to mass murder in terms of trying to cripple the competition or win new business. From a kind gesture of offering a stranger a coffee to primal animalistic acts of self-preservation, where there is no physical imminent threat. Perhaps with all of this moral awakening, sharing on social media, connecting to others and events like Occupy Wall Street or the Arab Spring, we should be paying closer attention to the human bottom line rather than the financial one?
Some random acts of business kindness:
Does anybody remember kindness?
We should all thank Tom Peters for bringing this quote more out into the open. We go to work and turn from kind loving family members, friends and community citizens into military generals who use warring terms to get through the work day ("let’s crush the competition!"). If It will be Pollyanna to wish that businesses embrace the power of kindness, then I am guilty as charged.
A boy can dream.
The above posting is my twice-monthly column for The Huffington Post. I cross-post it here with all the links and tags for your reading pleasure, but you can check out the original version online here:
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