Is brand safety the real problem for brands today?
The problem with digital advertising, is that it can cheap and expansive. So, if a brand really wants to make a big (or significant) impact online, they can spend a lot of money and have their ad show up in a myriad of places. The technology is not perfect. How these ads get placed isn’t perfect. There have been many instances where brands have found their ads running alongside some pretty nasty content. Sometimes, it’s not even nasty content. Sometimes, it’s just a piece of content that is not aligned with the brand’s vision, mission and purpose. Back in 2017, brands started pulling their advertising from YouTube after discovering that their ads were sidling up against undesirable channels and videos.
Brands are demanding brand safety.
If you look at what keeps the CMO up at night, “brand safety” has quickly risen the charts to become a top priority. The last thing that the marketing department needs is a nasty call from a consumer, a screen grab that makes the news, or the CEO getting told by a friend that they saw their ad running against content that is in conflict with the company’s brand image. So, if you’re a vegan donut shop, you don’t want your ad running next to an article about hunting season. And, yes, that’s a softball compared to having your ad as a pre-roll for a radical political ideology… and you can see how dark things can get from there.
So, whose fault is it anyway?
Brands seem to lay the blame on the publishers and the platforms. The technology should know better. I think it runs deeper than that. I also think there is history to brands blaming everything on anybody else (but themselves), when things go awry. How many brutally bad ads (in bad taste) have you seen get pulled from the media, and the brand response is to blame the agency. I don’t have any data to substantiate this claim, but I can eyeball that problem and tell you (with confidence) that 95% of the time, the brand throws the agency under the bus, the agency gets fired, and then several months later it comes out that, of course, the brand knew about, was a part of the creative process and approved the final cut. This happens all of the time. Where’s the brand safety there?
Brands need to hold themselves to a higher standard.
There are two factors at play here, and they are important for everyone (brands, agencies and publishers alike) to understand:
More questions about brand safety.
Of course, the full responsibility for brand safety has to be a partnership between the brand, media company/agency and publisher. Of course, publishers who are selling ad space should have a better grasp on what that inventory is. Of course, it works best when everyone is aligned with the campaign and the expectations. It does start at the top. If brands want brand safety, there’s a simple way to make it happen (re-read above). Right now, brands are reacting to the realities of the environment. These are digital platforms that have scaled at an unreasonable rate to become media juggernauts. These platforms (for the most part) don’t create or produce content. They allow individuals (some accredited and most not) to publish anything and everything. It’s the Wild West (still… even as these platforms bulk up their terms and conditions). With that many eyeballs, the brands can’t/won’t/don’t want to stay away. Brands go where the wind blows. The wind is now in the sails of many platforms that don’t create content, and are struggling to police the content that is being posted. This is the result.
If brands truly live and breathe their image, goals and mission, brand safety should be job one… and they can’t blame the publishers for that.
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