SPOS #105 – Customer Service Is The New Marketing

Welcome to episode #105 of Six Pixels Of Separation – The Twist Image Podcast. This episode is a real treat. Through the many online social networks (including Facebook, Twitter, LinkedIn and more), I have been connected to Richard Binhammer (who is better known as Richard@Dell). Richard is one of the main players in the many social media outreach programs that Dell is a part of. In this very candid conversation, we discuss how and why Dell made the corporate decision to enter this fray, what they’ve learned, what they’re measuring and if there has been any form of ROI. I think Richard’s answers will shock and inspire you. Enjoy the conversation…

Here it is: Six Pixels Of Separation – The Twist Image Podcast – Episode #105 – Host: Mitch Joel.

• Running time: 46:44.
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• Check out my other Podcast, Foreword Thinking – The Business And Motivational Book Review Podcast – sponsored by HarperCollins Canada.
• Foreword Thinking – Episode #9 featuring Beth Lisick.
• Beth’s new book is: Helping Me Help Myself – One Skeptic, 10 Self-Help Gurus, and a Year on the Brink of the Comfort Zone.
• Power Within – Wednesday, October 15th, 2008 – Winnipeg Convention Centre.
• Anthony Robbins.
• Loretta LaRoche.
• Mike Lipkin.
• Phil Town.
• Special ticket price – $149 – call the Power Within at 1-866-POWER04 – ask for Joseph (extension 229).
• In conversation with Richard@Dell – Richard Binhammer – Dell.
• Podcasters Across Borders – Kingston, Ontario – June 20th – 22nd, 2008.
• Six Pounds of Sound – C.C. Chapman – Advance Guard – Managing The Gray – Accident Hash.
• Chance – ‘Hip Hop High’

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Download the Podcast here: Six Pixels Of Separation – The Twist Image Podcast – Episode #105 – Host: Mitch Joel.