call center Archives - Six Pixels of Separation

80% Of Workers Don’t Want To Go Back To The Office And More On CHOM 97.7 FM

Every Monday morning at 7:10 am, I am on air at CHOM 97.7 FM radio out of Montreal (home base). It’s

You will have to read this twice. It’s that incomprehensible. There was an article published today in Marketing Charts titled,

Warning: this going to sound self-serving: Marketing has to stop being a vertical within the business and must become horizontal

Who should own Social Media? It’s starting to feel like we’re constantly trotting out the same old dead horse to

Customer service calls will always escalate when the individual who is representing the brand attempts to either control the conversation