With apologies to my friends at Shopify, is Instagram the best place to sell stuff online? Building a website is
Continue readingTag: customer service
The Hot Mess Dumpster Fire That Is Corporate Content
How many brands are creating content that you just can’t wait for? Go ahead. Make a list. I’ll wait. You’re
Continue readingWhat Humans Want Vs. The Chatbot Struggle
Do you think that chatbots are the future? You cannot not throw a marketing professional down a flight of stairs
Continue readingConnect The Dots Marketing
Are we seeing the bigger picture? There are three disruptive technologies that are emerging. Candidly, there are many more. Candidly,
Continue readingThe 15 Best Business Books Of 2016
The time has come. What have you been reading? From my side of the bookmark, 2016 saw a slew of
Continue readingDon't Kill Them With Kindness
How does your brand build a relationship with your customers? There’s been a long-standing saying. It goes like this: Kill
Continue readingAll Ads Are Not Created Equal
It’s not really about whether or not advertising is inherently good or bad. Advertising is a paid channel to distribute
Continue readingBots And The Next Wave Of Marketing
Hello, Human. When you open the new Quartz news app, it takes a few minutes to get your bearings. This
Continue readingWhat Do You Want Your Content To Do?
What do you want your content to do? Have you asked this question? Do you ask it before you begin
Continue readingAre You Good At Business? Let Facebook Decide
What makes a great business? Put aside things like how ethical the business is, well-priced, marketed, value of the brand,
Continue readingOver A Billion Served (In A Day), And Facebook Is Just Getting Started
Every Monday morning at 7:10 am, I am a guest contributor on CHOM 97.7 FM radio broadcasting out of Montreal
Continue readingShocking Shopping Experiences At The Mall
We pulled into your typical American shopping mall this afternoon. It was shocking. My world is, obviously, different than the
Continue readingMaybe You're Not Really An Entrepreneur
Being an entrepreneur is not the same as being self-employed. How would you define an entrepreneur? I have always broken
Continue readingBig Can Often Be Much Better
How many times a day do you read about a brand messing up? It’s a sport at this point. Some
Continue readingThe Value Of Building Zombie Loyalists For Your Brand
Episode #442 of Six Pixels of Separation – The Twist Image Podcast is now live and ready for you to
Continue readingSPOS #442 – Great Service And Rabid Fans With Peter Shankman
Welcome to episode #442 of Six Pixels Of Separation – The Twist Image Podcast. Peter Shankman believes that, in the
Continue readingBe Kind To Brands
**My holiday wish: be kind to brands.** I know what you’re thinking. For some, it’s a holy day. Should we
Continue readingBuilding A Better Business By Thinking Like Amazon
**Don’t try to be like Amazon** [Amazon](http://www.amazon.com “Amazon”) is a business like no other. Retailers might not like to hear
Continue readingThe Power To Smile In A Digital World
**What does true customer service look like?** Marketing is edging ever-closer to customer service, and vice-versa. That may not be
Continue readingBusiness Transformation. From Marketers To Makers.
Imagine. Imagine if someone pulled you aside, and asked you to change everything about yourself. They wanted you to change
Continue readingFirst There Was UnMarketing Now There Is UnSelling
Episode #432 of Six Pixels of Separation – The Twist Image Podcast is now live and ready for you to
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Never another podcast episode or article 