Every Monday morning at 7:10 am, I am on air at CHOM 97.7 FM radio out of Montreal (home base). It’s
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Every Monday morning at 7:10 am, I am on air at CHOM 97.7 FM radio out of Montreal (home base). It’s
Continue readingIf you don’t know who Tony Hsieh is, you have to read this… I’ve blogged about Hsieh before. You probably
Continue readingThere’s an ongoing business axiom that defines customer service: "the customer is always right." Publicly, this may be the proper
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