**What does true customer service look like?** Marketing is edging ever-closer to customer service, and vice-versa. That may not be
Continue readingTag: personal life
The Secret Life Of Social Media
Shhhh, don’t tell anybody anything (even though I just posted this secret online for anyone to see). It has been
Continue readingOpt In To Your Work
It’s hard not to be inspired after spending some time at the Googleplex. It’s a sprawling campus in Mountain View,
Continue readingThe Empty Cup Strategy
A fictional situation (that is all too real)… Imagine this: you have an amazing day at work. A big project
Continue readingTo Be Of Service
It’s not about you. Anecdotally, I’ve heard many stories over the years of people who are surprised after meeting me
Continue readingDon't Forget To Be Human
Technology makes it easy to… Say "no." Ignore somebody. Speak your mind without looking someone in the eyes. Be "off
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