Retail is in more trouble than they care to admit. This will come as no surprise to you, but it’s
Continue readingTag: retail experience
A More Elegant Question About The Future Of Retail
2017 is starting out with some ugly news on the retail front. Admittedly, it was a strange moment for me.
Continue readingA Clearer View Of Augmented And Virtual Reality
Next week is the National Retail Federation and Shop.org‘s Digital Summit In Dallas. This article was published by Shop.org on
Continue readingShocking Shopping Experiences At The Mall
We pulled into your typical American shopping mall this afternoon. It was shocking. My world is, obviously, different than the
Continue readingBig Can Often Be Much Better
How many times a day do you read about a brand messing up? It’s a sport at this point. Some
Continue readingLies My Brand Told Me
I got my iPhone 6. How about you? To be honest, I was surprised that I got it. I’ve been
Continue readingThe End Of The Dial Tone
Things change quicker than most of us realize. If you speak to marketers about how they are doing in relation
Continue readingThere's No Patience In Business
Don’t slow down. Don’t stop. There is a massive chasm that still exists between the world of business and the
Continue readingSome Cheez-its, A Mountain Dew, A Snickers Bar… And A Kindle
It sounds like the set-up to a bad joke, but this is no laughing matter. As Amazon continues to grow,
Continue readingAttention All Robot Shoppers
Do you love shopping? Do you hate shopping? I’m one of those strange beings that truly loves the act of
Continue readingHow To Curtail Showrooming: Charge Admission
What would you pay for an opportunity to browse a store? There have been a couple on instances in the
Continue readingThe Content Crash
At what point do consumers push back, unfriend, unfollow, unplus and whatever else? This does not spell the end for
Continue readingThe Permanent Brand
Have you ever read a book about branding? When you study the art of branding, any good book on the
Continue readingGreat Marketing Is Utilitarian
The pleasures of shopping for food. In any supermarket chain, some things are easy to find. Apples. Milk. Bread. But
Continue readingLiving In A Shopping Mall
It’s interesting to think about what the shopping center of the future may look like. Over the past decade, I’ve
Continue readingThe New Retail Experience
How do you want to shop? There was an old retail paradigm (that still rings true): get them to the
Continue readingThe E-commerce Tipping Point
The business of selling is about to get a whole lot more interesting. When you think about e-commerce, how does
Continue readingThe New Disruption
When digital mingles with our physical lives, everything changes. I’m a bit of a bookworm (#nerdalert). I’m doing my best
Continue readingDon't Blame Groupon
No loyalty? Don’t like these bargain-hunting customers? Don’t blame Groupon. I have no desire for another daily deal on a
Continue readingMarketing When Nobody Is Looking
There’s a famous saying that goes something like, "integrity is doing the right thing when nobody is looking." It’s like
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