service Archives - Six Pixels of Separation

What Is The Next Move After Something Goes Viral?

We don’t like to talk about “strategy” and “viral” because the two are not connected. I’m (secretly) hoping that you

The marketing agency business has never been an easy business. People watch Mad Men and think it’s all five martini

Every Monday morning at 7:10 am, I am a guest contributor on CHOM 97.7 FM radio out of Montreal (home

What makes a product or service really work? For years, you could only text message someone who was on the

2017 is starting out with some ugly news on the retail front. Admittedly, it was a strange moment for me.

How does your brand build a relationship with your customers? There’s been a long-standing saying. It goes like this: Kill

Who doesn’t want their brand to be more likeable? Ultimately, we are in service of other people. This makes a

The plumber’s promise. As I was gazing out of the window on the Florida highway heading back to the airport,

True story about service: When I’m on the road and presenting at events, I often dine alone – grabbing a

Jumping into Social Media is one of the smartest things a brand should do. It could also be one of