In the tech industry, the evolution of shopping from traditional e-commerce experiences (think Amazon and Shopify) to immersive 3D virtual
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In the tech industry, the evolution of shopping from traditional e-commerce experiences (think Amazon and Shopify) to immersive 3D virtual
Continue readingWelcome to the 3nd edition of The Long Tales – the best in business innovation content. If you believe that
Continue reading2017 is starting out with some ugly news on the retail front. Admittedly, it was a strange moment for me.
Continue readingNext week is the National Retail Federation and Shop.org‘s Digital Summit In Dallas. This article was published by Shop.org on
Continue readingWe pulled into your typical American shopping mall this afternoon. It was shocking. My world is, obviously, different than the
Continue reading**Everyone Loves A Good Deal.** Say what you will about [Best Buy](http://www.bestbuy.com “Best Buy”), but I love getting their newspaper
Continue readingConvergence used to be a bad word. In the early days of the Internet, we tossed around the word "convergence"
Continue readingIt sounds like the set-up to a bad joke, but this is no laughing matter. As Amazon continues to grow,
Continue readingWelcome to the one screen world of shopping. One of the five major movements that have changed brands forever (that
Continue readingAre the right people in the room when you talk about building loyalty? After speaking at the 2012 Colloquy Loyalty
Continue readingThe one with the direct relationship wins. As a customer, who would you prefer to share your personal information with
Continue readingDoes it matter which device a consumer uses to connect with a brand? Think about this question another way: does
Continue readingWhat has your shopping experiences been like lately? I was recently in New York City giving a presentation at the
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