In the tech industry, the evolution of shopping from traditional e-commerce experiences (think Amazon and Shopify) to immersive 3D virtual
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The Long Tales – The Best In Business Innovation Content – Issue #3
Welcome to the 3nd edition of The Long Tales – the best in business innovation content. If you believe that
Continue readingA More Elegant Question About The Future Of Retail
2017 is starting out with some ugly news on the retail front. Admittedly, it was a strange moment for me.
Continue readingA Clearer View Of Augmented And Virtual Reality
Next week is the National Retail Federation and Shop.org‘s Digital Summit In Dallas. This article was published by Shop.org on
Continue readingShocking Shopping Experiences At The Mall
We pulled into your typical American shopping mall this afternoon. It was shocking. My world is, obviously, different than the
Continue readingWhy I Hate Black Friday
**Everyone Loves A Good Deal.** Say what you will about [Best Buy](http://www.bestbuy.com “Best Buy”), but I love getting their newspaper
Continue readingThe True Omni-Channel Is Convergence
Convergence used to be a bad word. In the early days of the Internet, we tossed around the word "convergence"
Continue readingSome Cheez-its, A Mountain Dew, A Snickers Bar… And A Kindle
It sounds like the set-up to a bad joke, but this is no laughing matter. As Amazon continues to grow,
Continue readingThe Shape-Shifting Reality Of Shopping
Welcome to the one screen world of shopping. One of the five major movements that have changed brands forever (that
Continue readingLoyalty Is Not Just About The Data
Are the right people in the room when you talk about building loyalty? After speaking at the 2012 Colloquy Loyalty
Continue readingThe Power Of Direct Relationships
The one with the direct relationship wins. As a customer, who would you prefer to share your personal information with
Continue readingT-Commerce And The Rise Of Tablet Shopping
Does it matter which device a consumer uses to connect with a brand? Think about this question another way: does
Continue readingEndless Aisles
What has your shopping experiences been like lately? I was recently in New York City giving a presentation at the
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