Hello, Human. When you open the new Quartz news app, it takes a few minutes to get your bearings. This
Continue readingTag: united airlines
The End Of Customer Service
Now that everyone complains… nobody cares when there is a complaint. There was a time (not that long ago), when
Continue readingAre You In The Business of Awesome?
It’s hard to be great in business today. It’s not that businesses don’t try, it’s that their every waking move
Continue reading
Never another podcast episode or article 